LEDScreenCMS end user handbook

Chapter 1

Start with your actual account

Use your own customer account and check the customer or Control desk after signing in. This handbook explains daily work without general administrator responsibility. Non-admin is not one CMS role: a Viewer, Operator and Content editor have different permissions.

A Viewer follows read-only tasks. An Operator normally controls permitted existing content and supported live actions. A Content editor can create media and layouts but is not automatically a user administrator or a general hardware operator. Specialised event roles can have different grants. Your administrator should confirm which tasks are part of your job.

In LightShell, the desk narrows the available screens, content and tools. A link does not grant additional access. If a task is not available, read the reason and ask for the specific capability you need instead of asking for unrestricted admin access.

Chapter 2

Your normal daily routine

Before the event, check the customer, screen names, expected standby picture and last player contact. Select the exact destination before choosing a live action. Prepare files where the workflow provides a preparation step, then inspect readiness or failures for each screen.

During operation, read the selected content and destination again before Show or Publish. An accepted command is not a photograph of the LED wall. Check the real screen or ask the person at the installation to confirm the result.

When your temporary content has finished, use the allowed Return to schedule or Return to CMS action. That resumes normal CMS behaviour, which may be a schedule or default content rather than the previous manual image. Sign out on a shared device when you finish.

Chapter 3

A screen layout problem or an installation problem

If text is in the wrong part of a design, inspect the layout layer and its zone. If a complete face shows the wrong source pixels or appears in the wrong physical location, report the reference screen and mapping context to the administrator.

A surface names a logical face. A slice maps source pixels into an HDMI rectangle. A layout zone organises content inside one layout. A playlist zone selects media for one region in each playlist step. These objects can line up, but drawing a zone never automatically creates a physical display or rewrites slices.

Do not solve an ordinary content-editing issue by switching off Apply CMS pixel mapping. That is a player-level configuration decision with consequences for other content. Your daily guide explains the concepts so you can report the right issue, while the administrator guide contains the mapping-edit procedures.

Chapter 4

Design zones without changing the installation

For layout creation, ask for the approved canvas size or Canvas reference screen first. Open Composition → Zones and use Draw zone. Drag a rectangle, name it and enter exact pixel dimensions. Add layers and assign each layer to a named zone in the Layer inspector.

Use Fill zone when the layer should adopt the zone box and follow normal move or resize edits. Use Free placement when you need independent layer coordinates. Free placement is not a universal clip mask: a layer can extend outside the drawn region. Fit and crop settings for the media inside a layer are separate controls.

Safe inset is an inner design guide for essential text and logos. It does not automatically shrink all layers. Overscan enlarges the box used for fitted layers and can hide content at the edges. Start at zero and use only deliberate bleed.

Duplicate copies a zone, not the original zone's content layers. Mirror moves the zone to a reflected canvas position; it does not flip the media image. After helper operations, review or refit the assigned layers instead of assuming that every binding followed.

Chapter 5

What your layout monitor represents

The reference screen supplies design geometry. Show target supplies display destinations. Surface focus is a convenient view of one logical face; it does not turn the other faces off.

A panorama can make stacked faces easier to design by placing them side by side in a new layout draft. In the worked example, three 1920 × 256 faces form a 5760 × 256 panorama, while the original source packing is 1920 × 768 inside a 1920 × 1080 HDMI raster. Compatible player software packs the panorama back into the original arrangement before output mapping.

Keep content within an approved face unless you intentionally design across the panorama. Use an empty practice layout if existing layers cross the old surface boundaries and conversion cannot safely interpret them. Review the content, HDMI and wall simulation views separately, and test with the intended destination before the show.

Chapter 6

Saving and showing are different decisions

Save layout stores the design. Prepare makes content ready for a chosen operation. Show or Publish changes the display command or schedule. These actions are separate, but editing a saved object already used by a show is not automatically harmless: check its active use and rehearse in a separate copy.

Zone playlists autosave and may update an already active display. Wait for Saved and review every step after changing regions. Importing a screen's pixelmap replaces the playlist's region arrangement after confirmation; it imports stored source-region geometry, not a new HDMI output configuration.

The layout monitor can show a draft. The mapping Saved output preview follows saved mapping settings. Neither is a camera capture. If you need to change player mapping, stop at a precise report and involve the customer administrator.

Chapter 7

Live match and show operation

For a coordinated switch, use Sync: choose participants and next content, Prepare, inspect READY and exclusions, then GO. A changed cue needs new preparation. Decide deliberately whether a partial ready subset is acceptable for the show.

For scoreboard work, configure teams and visibility before the match. Check Match to control before score or clock actions. Playing an animation alone does not register a goal. Record event & play may register the goal as well, so do not add the same goal again through a separate button.

Temporary sponsor displays and Until Stop animations need deliberate ending. Use Sponsors off or Stop animation and verify that the intended normal display returns. Only use known Stream Deck buttons and live HDMI controls for which you know the destination and return procedure.

Chapter 8

When something goes wrong

Check customer, content and exact destination first. Then read the last player contact, accepted command, readiness and skipped-screen reasons. A file in the library is not necessarily stored on the required player storage.

If content is correctly selected but appears cut off, note the reference screen, layout size, surface view, source image dimensions and the part that is missing. Do not randomly change canvas size or mapping to compensate. If software feedback looks normal but the wall is wrong, ask the administrator or installer to check HDMI, processor input and cabling.

A missing button may be caused by the role, module, desk scope, no selection, connection or hardware capability. Give support a screen name or player identity, local time with time zone, action, error text and a relevant screenshot. Add a photo of the physical wall when the issue concerns the visible output. Keep passwords and private startup links out of these images.

Chapter 9

Before and after your shift

Use the detailed lessons below as a reference. Each contains prerequisites, screenshots, steps, a result check, practice and flashcards. Follow only the tasks allowed for your own role.

• Before: confirm customer, role, desk, screen names, content version, schedule and agreed fallback.
• Before: check required files, readiness, show order, correct teams and the planned return behaviour.
• During: read the target before every important display command; inspect exclusions instead of repeatedly clicking.
• After: end temporary modes and stop or disarm automatic show cues where you are authorised to do so.
• After: restore the agreed normal display, record unresolved issues and sign out on shared devices.

Chapter 10

Getting around Main

Open the correct customer workspace and find the tool you need.

Before you begin · Use your own account and confirm whether Main or an assigned LightShell desk is your normal workspace.

Procedure

1. Sign in

   Open the CMS address provided by your administrator. Use your own account and enter your authenticator code if requested.

2. Check the customer name

   Make sure you are working in the correct customer workspace.

3. Start with Overview

   Check the available screens and their most recent reported status.

4. Choose your task

   Use Publish to publish content, Content library for files, and Layout editor for designs.

Remember · A missing section may be caused by your account role or a disabled module. Ask your administrator if you need access.

What this changes · Navigation and inspection do not display new content.

Result check · You can identify the active customer and open the section for your task.

Practice · Find Overview, Publish and Content library. Open them without showing content on a screen.

Review questions

Open this as tutorial 01 →

Chapter 11

Understanding non-admin and customer-admin permissions

Choose the correct guide without assuming all non-admin accounts have the same capabilities.

Before you begin · Ask the customer administrator which role and workflow apply to you. The learning guides do not change those rights.

Common role differences

When a control is unavailable

A missing or disabled button can come from your role, a customer module, desk feature permissions, restricted content or target scope, no selection, an offline connection or unsupported hardware. Check the reason shown by the application instead of requesting unrestricted administrator access.

Procedure

1. Identify the account role

   Confirm it with the administrator and check whether LightShell only is enabled.

2. Identify the assigned workspace

   Use Main or the correct Control desk, not an unrelated shared link.

3. Match the task to access

   Read-only, showing, editing and configuration are separate responsibilities.

4. Check missing prerequisites

   Look for a selected screen, required module, desk content and supported hardware.

5. Request a precise change if needed

   Explain the task and screen instead of asking for every admin permission.

6. Choose the appropriate learning route

   Use the end-user guide for permitted daily tasks and the customer-admin guide for customer configuration.

Remember · Non-admin is an audience description, not one software role. A Viewer, Operator, Content editor and Event manager may have very different rights.

What this changes · Reading or selecting a guide changes no permissions. Actual access is enforced by the CMS.

Result check · You know which tasks your account supports and who handles the rest.

Practice · List three tasks you need, then ask your administrator to confirm the matching role and desk permissions.

Review questions

Open this as tutorial 02 →

Chapter 12

Choosing the correct screen

Choose exactly where your content will appear.

Before you begin · You need access to view the intended screens. Knowing a screen name does not grant control permission.

Procedure

1. Open Action target

   Click the screen selector at the top of the page.

2. Choose a familiar screen name

   Select one screen or the intended screens. Use a named group only when you know which screens belong to it.

3. Review your selection

   Read every selected screen name before continuing.

4. Check the status

   Check whether the screens are online. When you send an action, also read which screens are skipped.

Remember · Selecting a screen does not show new content. Looking at a preview does not automatically change the action target.

What this changes · Screen selection sets an action destination; it does not itself issue a display command.

Result check · All intended screens are selected, with no unintended screens included.

Practice · Select one practice screen. Reopen the selector and check its name.

Review questions

Open this as tutorial 03 →

Chapter 13

Showing content in LightShell

Show existing content through the simple desk controls.

Before you begin · Use your assigned desk and an account with permitted show actions. A Viewer remains read-only.

Procedure

1. Open the desk link

   Sign in and check the customer name and Control desk.

2. Choose Action target

   Select the intended permitted screens.

3. Select the content

   Search by name and click the correct tile. Review Selected and the destination in the bottom bar.

4. Prepare where available

   Use Prepare screens for the selected image or video and read the status.

5. Show the selection

   Use the Show button for your chosen screens. Check the response and the physical picture.

Remember · Selecting a tile alone does not show anything. Your role, desk, content selection and screen selection together determine what is possible.

What this changes · Showing changes permitted selected displays. Merely selecting a tile or preview does not.

Result check · The selected content appears on the intended desk screens.

Practice · Select one image in a practice desk and read the content and screen selection in the bottom bar.

Review questions

Open this as tutorial 04 →

Chapter 14

Uploading and adding movement in LightShell

Add a file and choose suitable movement for an image.

Before you begin · Upload and image movement must be enabled for your desk and account. Use approved media and a practice target for rehearsal.

Procedure

1. Check the upload feature

   If the desk allows uploads, Add images or videos is available.

2. Choose and upload the file

   Use Choose images or videos and Upload selected files. Wait for the upload status.

3. Select an image

   Find the correct tile in the library.

4. Choose movement

   Use Still, Cinema zoom, Horizontal drift or Vertical drift. Check that edges and text remain readable.

5. Check and show

   Review the content and destination in the bottom bar, then use Show.

Remember · Image movement presets apply to images. Videos and layouts use their own animations. Uploading alone does not display anything.

What this changes · Upload adds media; choosing movement sets the intended image presentation. Show applies the selected content to screens.

Result check · The correct image is in the library and the selected movement suits the content.

Practice · Compare Still and Cinema zoom on a practice image without important text near the edge.

Review questions

Open this as tutorial 05 →

Chapter 15

Using extra LightShell tools and returning to schedule

Use the tools your administrator has made available for your desk.

Before you begin · Tools depend on customer modules, account permissions, desk features, eligible content and allowed screens.

Procedure

1. Review Control desk tools

   Only features enabled by your administrator are shown.

2. Choose an existing task

   Start an allowed playlist or open the appropriate scoreboard controls.

3. Check the destination again

   Available Stream Deck or HDMI tools remain restricted to permitted screens.

4. Use Return or Black deliberately

   Return to schedule restores normal CMS mode. Black requests a black picture if the action is allowed.

5. Check the result

   Read the response, especially skipped screens, and check the physical display.

Remember · Calibration and test patterns require separate desk permissions. Showing a test pattern is a real screen change; a preview is a simulation.

What this changes · Available tools may issue real actions, including black, return and test-pattern changes. Check their target and scope.

Result check · You know which tools are available and how to end a temporary display action.

Practice · Identify the permitted tools and find the return action without trying it during a live show.

Review questions

Open this as tutorial 06 →

Chapter 16

Using the LightShell scoreboard on a phone

Open mobile match controls within the correct desk.

Before you begin · Showing the scoreboard and changing shared match data may require different screen scopes. Follow the permissions shown.

Procedure

1. Open the scoreboard tool

   Choose Match setup & live controls in LightShell.

2. Check desk and screen

   The link belongs to the selected desk. Check Show on screen.

3. Use Setup before the match

   Enter teams and layout and use Save matches & layout where your permissions allow it.

4. Control the correct match

   Choose Match to control and use the appropriate score and clock actions.

5. Check every important action

   Avoid duplicate registration when using a combined goal animation. Stop temporary animations when needed.

Remember · Shared scoreboard changes may require broader screen permissions than merely showing the scoreboard. Missing editing controls may therefore be caused by desk access.

What this changes · Mobile controls can alter shared match state and permitted displays. They are not an independent local score copy.

Result check · You are operating the correct match from the intended desk.

Practice · Open the mobile page and find Setup, Live controls and Animations without changing the score.

Review questions

Open this as tutorial 07 →

Chapter 17

Opening CMS controls on your phone

Open the correct web controls and optionally install them as an app.

Before you begin · Use your own CMS account. Installing a browser app does not provide additional rights or automatic offline operation.

Procedure

1. Open Apps and LightShell

   Choose the appropriate controls, such as LightShell or Monitor.

2. Sign in

   Use your own customer account.

3. Install if desired

   On Android, use Install app. On iPhone, use the Share button and Add to Home Screen.

4. Check customer and desk

   Open the app and check that you are in the intended workspace.

5. Use the agreed local route during an outage

   A local eventserver has its own address. Have the administrator prepare and test that route beforehand.

Remember · An installed app icon does not automatically make control available offline. The app uses the same account permissions as the web page.

What this changes · A browser installation adds a shortcut or web app. Account scope and network requirements remain.

Result check · You can open the correct controls on your device and see the intended customer or desk.

Practice · Add the appropriate control page to your home screen and open it again.

Review questions

Open this as tutorial 08 →

Chapter 18

Adding a photo or video

Add a usable file to the content library.

Before you begin · You need media-upload permission or an explicitly allowed LightShell upload feature. A normal Viewer cannot follow upload steps.

Procedure

1. Open Content library

   In older screens, this section is called Content.

2. Choose your file

   Use the upload option and select a photo or video from your computer. A clear filename makes it easier to find later.

3. Wait for the upload

   Stay on the page until the file and its status are visible.

4. Check the result

   Find the uploaded file. Review the image or video and check its size and orientation.

Remember · Uploading adds a file to the library. It does not automatically show the file on a screen.

What this changes · A library file is added. Display requires a separate show, publish or schedule action.

Result check · Your file is easy to recognise in the library and the upload has finished.

Practice · Upload a practice image with a clear name, then find it again.

Review questions

Open this as tutorial 09 →

Chapter 19

Importing from a cloud source or Canva

Bring a design or file into the CMS library.

Before you begin · The customer connection must be configured and your account must allow the chosen import source.

Procedure

1. Choose the import source

   Open Cloud sources or Import from Canva through the available content task.

2. Connect if needed

   Follow the sign-in steps. If One-time setup required appears, an administrator must configure the connection first.

3. Choose the correct design

   Check the page, dimensions and export option before importing.

4. Check the import

   Wait for the result and find the file in the library. Publishing it is a separate action.

Remember · A successful import does not automatically show content on a screen. Resume import can continue an interrupted Canva import.

What this changes · The import creates library content. Publishing remains a separate decision.

Result check · The correct imported file is available in the library.

Practice · Import one simple image from a source that is already configured, then check its dimensions.

Review questions

Open this as tutorial 10 →

Chapter 20

Publishing content now

Show a photo or video on the screens you have deliberately selected.

Before you begin · Use the publishing controls only if your account is permitted to show this content on these screens.

Procedure

1. Open Publish

   Choose an existing file or upload the content you want to show.

2. Choose the screens

   Select the exact destination and read the selected screen names.

3. Choose Now

   Check the content and the current timing option.

4. Publish once

   Press Publish. Read the response, then check the player status and the physical screen.

Remember · A CMS confirmation means the command has been processed. Also check whether the intended picture actually appears.

What this changes · Publish Now changes the selected display destination immediately through the supported playback route.

Result check · The correct content appears on the correct screens.

Practice · Publish a clearly recognisable image on an agreed practice screen.

Review questions

Open this as tutorial 11 →

Chapter 21

Scheduling content for later

Show content during a specific time window.

Before you begin · Scheduling requires the appropriate scheduling rights. A general Operator is not automatically an event planner.

Procedure

1. Choose content and screens

   Open Publish and select the file and intended destination.

2. Choose Later

   Enter Start and End. The end time must be after the start time.

3. Check the date and time zone

   Read the time zone displayed on the page. Pay extra attention to dates and daylight-saving changes.

4. Publish and review

   Press Publish, then check the scheduled block under Events.

Remember · Normal CMS content may return after the scheduled block ends. Make sure that content is suitable too.

What this changes · A future schedule is created. Review conflicts, time zone and what resumes after it.

Result check · The scheduled block has the correct content, screens, date and times.

Practice · Create a short future time block on a practice screen and review all its details.

Review questions

Open this as tutorial 12 →

Chapter 22

Using Control room and screen storage

See which content is already prepared for your selected screens.

Before you begin · Storage inspection and preparation or display actions can have different permissions. Follow only the controls offered to your account.

Procedure

1. Open Control room

   Choose Screen storage to inspect files stored on players.

2. Choose the screens

   Use the screen selector within this workspace. Change screens adjusts the destination.

3. Check each player's storage

   Check the selected SSD or SD storage and read ready, waiting, transferring or failed.

4. Choose the next task

   Use the available preparation action for missing files. Use Show existing content to show saved content, and Sync for a coordinated change.

Remember · Content library contains source files. Screen storage shows copies on selected players. Upload & show is an immediate display action.

What this changes · Reading storage changes nothing. Preparation creates usable copies; show and return actions affect the selected displays.

Result check · You know which screens actually have the required files ready.

Practice · Open storage for one practice screen and identify the selected storage and status.

Review questions

Open this as tutorial 13 →

Chapter 23

Surfaces slices and zones explained

Recognise which object describes the screen, which maps pixels, and which organises content.

Before you begin · This is a read-only explanation for every role. Changing screen mapping requires separate permission.

Four different objects

How they work together

The designer arranges layers in a layout. Layout zones help position those layers. A panorama layout may arrange logical surfaces side by side for easier design, then repack them into their original source positions. The player applies the enabled slices to place selected source pixels in the HDMI output. The LED processor then takes the relevant HDMI pixels to the physical panels.

A surface can have more than one slice; naming a surface does not automatically create a slice. A layout zone does not become a slice. A cabinet grid inside one face does not automatically mean several surfaces.

Procedure

1. Identify the physical faces

   Use names such as Front and Back for separate intended faces, not for every cabinet.

2. Find the surfaces

   In the editor, review the available Surface names from the reference screen.

3. Identify the slices

   In Output & Mapping, compare each slice's Source and Output rectangles if you have viewing access.

4. Find design zones

   In Composition → Zones, inspect the regions that belong to this layout.

5. Use the correct tool

   Ask for a mapping correction if the physical placement is wrong. Edit a layout zone when the content arrangement is wrong.

Remember · One physical screen can contain many layout zones. A zone name or type does not rewire the processor or create an output slice.

What this changes · Reading this lesson changes nothing. Layout-zone edits affect a layout; mapping edits affect the configured player after application.

Result check · You can explain which object must change for a content-layout problem and which for a pixel-placement problem.

Practice · Describe an installation with two faces and one sponsor area inside each. Identify the surfaces, slices and layout zones separately.

Review questions

Open this as tutorial 14 →

Chapter 24

Reference screen and surface focus in the editor

Understand why the selected reference screen changes the editor's geometry.

Before you begin · Ask the customer administrator for the approved reference screen and expected canvas dimensions.

Reference is not the publishing target

Canvas reference screen provides geometry for design. Show target selects which screens receive an action. They have different jobs. A reference choice is not permission to publish to all screens, and choosing destinations does not guarantee that every destination has matching mapping.

For a regular layout, changing the reference can update the canvas dimensions to the selected screen's logical content bounds. Use this early in design and review existing content afterwards; do not assume every layer has been safely rearranged for a new aspect ratio.

Surface focus shows one named logical source area as a convenient editing view. Complete canvas shows the overall source composition. Focusing a surface does not turn other physical faces off. Position fields may be presented relative to the focused view while the layout still contains the whole composition.

A panorama already stores its own logical arrangement. Changing its reference does not automatically rebuild that stored composition for another installation. Review compatibility or create a fresh approved panorama.

Panel canvas may also supply dimensions

An enabled, valid panel canvas can supply reference dimensions before the normal content bounds are used. Confirm the approved Use panel canvas choice with the administrator instead of assuming HDMI, source bounds and panel canvas always have the same size.

Procedure

1. Check the approved reference

   Choose it before adding detailed content.

2. Review the resulting dimensions

   Confirm the canvas ratio and known pixel dimensions.

3. Choose a Surface view

   Compare Complete canvas or All surfaces with one named surface.

4. Place content deliberately

   Keep important content inside the intended visible source area.

5. Check Show target separately

   Choose only screens whose geometry is suitable for this layout.

6. Preview and save

   Review all faces and use Save layout before preparing or showing.

Remember · A reference screen supplies geometry. Show target supplies destinations. Neither choice replaces a compatibility check.

What this changes · Reference selection can change layout dimensions. Surface focus changes the editing view; it does not independently change the physical output.

Result check · You can identify the reference, the current surface view and the actual show destinations.

Practice · Switch between the full composition and a named surface in an existing practice layout without publishing.

Review questions

Open this as tutorial 15 →

Chapter 25

Creating a simple layout

Create a saved design with the correct canvas dimensions.

Before you begin · Layout editing must be available to your role. Choose an approved canvas or reference screen before designing.

Procedure

1. Open Layout editor

   Start a new design and give it a clear name.

2. Choose the correct canvas size

   Use the agreed screen dimensions or an appropriate Canvas reference screen. Check Width and Height.

3. Add content

   Use Media for an image or video, and Text for a text layer.

4. Review the design

   Check the composition monitor for readability, margins and the correct aspect ratio.

5. Use Save layout

   Use Prepare and Show separately when the design may appear on a selected screen.

Remember · Save layout saves your design. Show displays it on the chosen screen. Check Show target before showing anything. When editing an existing layout, check whether it is already used by a live screen or schedule.

What this changes · Save layout stores the design. Check active uses of an existing layout; Prepare and Show are separate actions.

Result check · The design has the correct name and canvas size, and has been saved.

Practice · Create a practice layout with one image and the text Welcome. Save it without showing it.

Review questions

Open this as tutorial 16 →

Chapter 26

Editing text and layers

Change the intended text or image without editing another layer by mistake.

Before you begin · Use a practice layout or an approved version. Select the intended layer and check whether the layout is already in use.

Procedure

1. Select the correct layer

   Click the item in the monitor or select its name in Layers.

2. Open Layer

   Adjust the available text, media, position or style settings for the selected layer.

3. Check the layer order

   A higher layer in the list may cover a lower one. Give layers clear names.

4. Check the picture

   Read the text at the real design proportions. Keep logos and important text away from unintended cropping.

5. Save the change

   Use Save layout and check the save status.

Remember · Workspace rotation rotates your editing view. It is separate from the rotation of the content itself.

What this changes · Layer content and geometry change inside the layout. Player-wide surfaces and slices are not edited here.

Result check · Only the intended layer has changed and the composition remains readable.

Practice · Change one text layer in a practice layout and give the layer a clear name.

Review questions

Open this as tutorial 17 →

Chapter 27

Drawing zones in the layout editor

Draw a layout zone and give it exact pixel dimensions.

Before you begin · Create a practice layout. Use the correct canvas size or approved reference screen. Operators and Viewers need additional editing permission to use this workflow.

Drawing creates layout geometry

Open Composition and expand Zones. Draw zone arms a drawing tool; drag across the composition canvas to create a rectangle. Escape cancels the drawing tool. A new zone starts as a Design zone with Assigned layers as its source.

The drawn rectangle is an estimate until you check its numeric X, Y, Width and Height fields. A 1920 × 1080 canvas can be split exactly into Left content at 0,0,960,1080 and Right content at 960,0,960,1080. No player slice is created by this operation.

Procedure

1. Set the canvas first

   Confirm Width and Height before drawing. Choose the intended Surface view if working on one face.

2. Open Composition then Zones

   Select Draw zone. Drag from one corner to the opposite corner on the canvas.

3. Name the zone

   Use a meaningful name such as Left content or Sponsor strip.

4. Enter exact coordinates

   Check X, Y, Width and Height in pixels. Make the intended edges meet without accidental gaps.

5. Set the basic zone options

   Choose Design zone and Assigned layers for a normal content region. Review Safe inset and leave Overscan at zero unless you need it.

6. Save the layout

   Use Save layout when the design is ready. Prepare and Show are separate actions.

Remember · A zone outline is an editing aid. It does not automatically add a photo or video, and its border is not automatically printed into the displayed content.

What this changes · The zone is stored inside this layout. It does not change the player's global surfaces, slices, HDMI mode or physical processor.

Result check · The named zone has exact, deliberate coordinates and the layout has been saved.

Practice · Create the two 960 × 1080 regions shown in the example. Keep the layout off live screens while practising.

Review questions

Open this as tutorial 18 →

Chapter 28

Moving resizing and locking zones

Change zone geometry precisely and understand which layers follow it.

Before you begin · Check which layers are assigned to the zone before changing its geometry.

The effect on assigned layers

Choose a zone in the list or enable Move zones. Drag inside the rectangle to move it, or drag its corner to resize it. Exact pixel fields give a reproducible result. Arrow keys move a selected zone by one pixel; Shift plus an arrow uses ten pixels.

Unlocked layers assigned with Fill zone are repositioned and resized to the zone's content box. Layers set to Free placement do not follow this automatic fitting. Lock zone protects the zone from ordinary geometry changes; it is not access control for other users.

Removing a zone

Delete removes the selected zone and clears that zone association from its assigned layers; it does not delete those layers. Check their remaining positions. Redrawing a rectangle creates a new zone identity, so reassign layers deliberately.

Procedure

1. Select the zone

   Use the named entry in Composition → Zones. Check that you are editing zones rather than dragging a content layer.

2. Inspect its assigned layers

   Review their Zone and Inside zone settings in Layer.

3. Move or resize

   Use the rectangle or exact X, Y, Width and Height fields.

4. Check snapping

   Use Snap on or Snap to surfaces where available. Confirm exact numbers after a drag.

5. Review the result

   Check all filled layers and any free layers. Check safe edges and neighbouring regions.

6. Lock and save

   Use Lock zone if accidental geometry changes must be prevented, then Save layout.

Remember · A layer lock can prevent that layer from being automatically fitted. Check both the zone and the layer when a change does not behave as expected.

What this changes · The layout geometry changes. Filled, unlocked assigned layers can change along with it; physical screen mapping remains unchanged.

Result check · The zone and all intended following layers are correctly positioned.

Practice · Resize a practice zone with one filled layer and one freely positioned layer. Compare what follows and what stays in place.

Review questions

Open this as tutorial 19 →

Chapter 29

Fill zone versus Free placement

Choose whether a layer should follow zone geometry or keep its own box.

Before you begin · Create a zone and add a text, image or video layer. Select the layer before using the Layer inspector.

The important difference

Fitting is not the same as clipping

Zone assignment sets or maintains the layer's rectangle in the editor. It is not a universal clipping mask around all assigned layers. With Free placement, content may extend beyond the zone. Image or video fit settings separately determine whether the source is contained, cropped or stretched inside the layer box.

The Fit layers button can fit selected layers to the selected zone; if no layers are selected, it uses layers already assigned to that zone. This explicitly changes those layers to Fill zone. Check your selection before pressing it.

Recognise the clipping example

The second screenshot deliberately exposes an undersized free layer box: only part of WELCOME is visible. Free placement does not automatically make its box large enough for the current font and padding. Increase the box or reduce text size and check the whole word again. The first screenshot shows the complete word when the layer fills the zone.

Procedure

1. Select the layer

   Click it in the monitor or Layers list, then open Layer.

2. Choose Zone

   Select the named layout zone.

3. Choose Inside zone

   Use Fill zone for automatic fitting, or Free placement for a custom layer box.

4. Check the dimensions

   With Fill zone, review the zone box. With Free placement, enter the desired layer X, Y, Width and Height.

5. Check source fit separately

   For images or video, review how the actual picture fills that box.

6. Preview and save

   Move or resize the practice zone to confirm the chosen behaviour, then save the layout.

Remember · Assigning a zone does not add a second independent clipping boundary around a free layer. Keep essential content inside the actual visible source areas.

What this changes · This changes layer geometry and binding within the layout. It does not create or move a mapping slice.

Result check · You can predict whether the layer follows the next zone resize.

Practice · Compare the two screenshots, then switch a practice layer between Fill zone and Free placement.

Review questions

Open this as tutorial 20 →

Chapter 30

Safe inset overscan and visible edges

Keep important content readable without confusing guides with output cropping.

Before you begin · Use a known layout size and verify which pixels are actually visible on the LED installation.

Three separate ideas

Safe inset creates an inner safety guide in the editor. It helps you keep essential text and logos away from edges. It does not automatically crop media or shrink all layer boxes to that inset.

Overscan expands the content box used when layers are fitted to the zone, subject to canvas bounds. Zero is the precise starting point. Increasing it can push image edges or text outside the intended region.

The player's source slices decide which source pixels are sampled for output. A safe guide does not change those slice coordinates.

A practical example

For a 960 × 1080 zone, a 24-pixel safety guide leaves an inner area from X 24 to X 936 and Y 24 to Y 1056 relative to the zone. This is a design guideline, not a new physical 912 × 1032 screen. Place important content intentionally inside it.

Procedure

1. Select the zone

   Open its numeric settings in Composition → Zones.

2. Set a meaningful Safe inset

   Use a pixel margin appropriate for text and logos on this installation.

3. Start Overscan at zero

   Increase it only for an intentional bleed or installation requirement.

4. Check fitted layers

   Review the layer box after changes; overscan can enlarge it.

5. Review actual visibility

   Compare the layout, saved-output simulation and physical display before using the design in a show.

6. Save the tested layout

   Keep the chosen margin and overscan recorded with the design.

Remember · A dashed safe line is not a clipping boundary and is not automatically part of the displayed picture.

What this changes · Safe inset is a design guide. Overscan may change fitted-layer geometry. Neither rewrites physical LED processor mapping.

Result check · Essential text remains readable and no unintended edge is cropped.

Practice · Place a logo near a zone edge, add a 24-pixel safety guide and reposition the logo deliberately.

Review questions

Open this as tutorial 21 →

Chapter 31

Duplicating mirroring and distributing zones

Build repeatable zone arrangements and check the resulting layer positions.

Before you begin · Make a practice copy. Know which zones are locked and which layers are bound to them.

What the tools actually copy or move

Duplicate copies the selected zone with a new identity, a small position offset and an unlocked state. It does not duplicate the content layers assigned to the original zone. Name the copy and enter exact coordinates.

Mirror horizontally or vertically moves the zone rectangle to a reflected position around the full canvas. It does not mirror the media image. Spread evenly distributes unlocked zones of the selected zone's type horizontally, with equal outer and internal gaps. It is not an automatic vertical grid builder.

These helper actions should be followed by a layer review. Do not assume every existing layer binding has been repositioned simply because the zone outline moved. Check or reapply Fit layers where needed.

Procedure

1. Select the source zone

   Check its name, type, dimensions and source.

2. Duplicate when another region is needed

   Rename the new zone and set its exact X and Y.

3. Use Mirror deliberately

   Choose the required axis and confirm the resulting rectangle; this is a position operation.

4. Use Spread evenly for a row

   Select the desired zone type, leave enough total empty width and review unlocked participants.

5. Add or review content layers

   Create separate content where required. Check each layer's Zone and Inside zone settings.

6. Preview and save

   Check every region and save the finished layout.

Remember · Duplicating a zone does not clone its assigned media layers. Mirroring a zone does not flip the picture inside it.

What this changes · These tools organise layout-zone rectangles. They do not duplicate hardware, slices or physical surfaces.

Result check · The arrangement is deliberate, with matching content in each intended region.

Practice · Duplicate a left region to make a right region, then assign a separate logo layer to the copy.

Review questions

Open this as tutorial 22 →

Chapter 32

Zone types sources and blackout

Understand which zone options affect the rendered content.

Before you begin · Use a draft layout and identify whether your player supports the live source you intend to use.

Type is not a physical output mapping

Design zone, Output zone and Live zone classify a layout region and help organise the editor. Selecting Output zone does not create a player slice or assign an HDMI connector. Selecting Live zone alone does not create a live source.

Source determines whether the zone uses assigned layers, the supported live HDMI input or a livestream URL. Assigned layers does not automatically insert media: create and assign actual layers. A valid supported stream and working network are needed for livestream playback.

Blackout this zone adds a black covering region when this layout is rendered. This differs from the player-wide Black action and from merely disabling a mapping slice. Lock zone only prevents ordinary editing of zone geometry.

Live HDMI restrictions

A supported player has a limited hardware input plane. Do not expect multiple independent HDMI sources from one connector or combine conflicting HDMI zones and layers. Keep the live region free of opaque covering layers and check the actual device. Panorama use of live hardware input needs particular caution; use an approved regular layout for that workflow.

Procedure

1. Choose the zone Type

   Use a meaningful classification without assuming it changes physical routing.

2. Choose Source

   Use Assigned layers for ordinary content, or the supported live source you actually need.

3. Supply a stream address if required

   Use a supported HTTP or HTTPS stream and verify compatibility on the intended player.

4. Review blackout and locks

   Use Blackout this zone deliberately; distinguish it from Lock zone.

5. Check overlay order

   Confirm that opaque layers do not hide the intended live picture.

6. Test and save

   Check the physical device on an agreed test setup before showing the layout in a live event.

Remember · Changing a layout zone source or blackout can alter the picture when that layout is displayed. A zone type label alone does not establish a live feed.

What this changes · Source and zone blackout affect this layout's playback. They do not reprogram the global pixelmap or LED processor.

Result check · You can explain which source produces the zone's pixels and how temporary blackout is removed.

Practice · In a draft, compare Assigned layers and the live-source fields. Toggle zone blackout in the draft and inspect the preview without publishing.

Review questions

Open this as tutorial 23 →

Chapter 33

Designing across multiple surfaces

Use a panorama or focus on one named surface within a layout.

Before you begin · Use verified, non-overlapping surfaces from an approved reference and compatible player software. See the full geometry lessons for the conversion limits.

Procedure

1. Choose a suitable reference screen

   Use an existing, verified surface arrangement.

2. Create a panorama if needed

   Surfaces side by side creates a new design draft. The existing design is retained.

3. Choose Surface

   Use All surfaces for the panorama, or select a named surface to work on it individually.

4. Align the content

   Use Snap to surfaces to align layers with surface edges.

5. Check and save

   Check canvas dimensions and the supported player route. Test the complete layout on the intended installation before using it in a show.

Remember · The panorama is a logical design space. The player must support packing the layout into the intended output positions; this does not reconfigure the physical processor.

What this changes · A new panorama draft stores layout-local surface geometry. Global player mapping remains separately configured.

Result check · Content is on the intended surfaces and the saved layout uses the correct arrangement.

Practice · Switch between All surfaces and one named surface and compare the views.

Review questions

Open this as tutorial 24 →

Chapter 34

From stacked surfaces to a panorama and back

Trace exact pixels from a panorama design back to the packed source and HDMI output.

Before you begin · Use a verified three-surface reference and a current compatible player renderer. Work in a new practice layout.

A complete numerical example

Where a point goes

In this example the original packed content area is 1920 × 768, placed within a 1920 × 1080 HDMI raster. The panorama is 5760 × 256. A point 80 pixels from the left edge of Center has panorama X 2000. Repacking returns it to packed source X 80, Y 256 plus its local Y. A slice then determines its HDMI destination.

The panorama does not force HDMI to become 5760 pixels wide. It is an easier logical design canvas whose surface rectangles are packed back into the original arrangement before player mapping. General content preview, HDMI output preview and LED-wall simulation therefore show different coordinate spaces.

Conversion retains the existing layout and starts a new panorama draft. Layers or zones that ambiguously cross the old stacked surfaces may prevent safe conversion. Use an empty panorama or fix the ambiguous content first. Do not guess missing physical geometry from a drawing.

Procedure

1. Check the surface source rectangles

   The faces must be valid and non-overlapping.

2. Create or open a suitable draft

   A simple empty layout avoids ambiguous existing cross-surface layers.

3. Choose Surfaces side by side

   Confirm the new panorama name and canvas dimensions.

4. Design across or within surfaces

   Use All surfaces for a continuous design or select a single named face.

5. Save the new layout

   Keep the original packed layout as a separate reference.

6. Check packed output

   Compare panorama content, saved HDMI output and the real faces on the intended setup.

Remember · Panorama geometry belongs to the layout. It does not overwrite the player's physical mapping or guarantee that a different customer's screen will match.

What this changes · The layout stores a logical surface composition and is repacked by compatible player software. Existing global slice coordinates remain separately configured.

Result check · You can trace one labelled object from its panorama face to the correct packed and output position.

Practice · Put LEFT, CENTER and RIGHT into the matching faces and verify each view on an agreed test setup.

Review questions

Open this as tutorial 25 →

Chapter 35

Using the timeline

Control when layers appear within your layout.

Before you begin · You need layout-editing rights and at least one layer. Use local Play for rehearsal, keeping display actions separate.

Procedure

1. Open the timeline

   If only the Timeline bar is visible, choose Show timeline.

2. Select a layer

   Find the same layer name in the layer list and on the timeline.

3. Adjust the timing

   Move the clip or its start and end points using the available controls.

4. Review the sequence

   Use Play for the local preview. Check when each layer appears and disappears.

5. Make room and save

   Drag the divider or use Expand timeline. Save the design or sequence with the appropriate save action.

Remember · Expand timeline and Collapse change your workspace. They do not publish the design. Play in the editor is a local check; Save & play sequence is a separate save-and-play action.

What this changes · Layer timing is stored with the layout. Timeline view controls alone do not publish it.

Result check · Layers appear in the intended order and their timing has been saved.

Practice · Make two text layers appear one after another in a practice layout, then check them with local Play.

Review questions

Open this as tutorial 26 →

Chapter 36

Layout quality checks and output adjustments

Improve readability while keeping software adjustments separate from hardware calibration.

Before you begin · Use the approved canvas and display setup. Establish an acceptable picture with the installer before applying design-level adjustments.

What the editor can and cannot guarantee

LED Quality Control flags potential issues such as small text, thin lines, low contrast or aggressive motion. Pixel pitch preview, camera-related presets and gamma preview help assess a design; they do not physically change the panel pitch, processor refresh or camera shutter.

Output adjustment is stored with the layout and the selected layout target context. Review its label before changing brightness or blackout. It is separate from physical LED processor calibration, player-wide Black and per-zone Blackout this zone. A strong software brightness change can alter the design without correcting uneven physical panels.

Procedure

1. Review all visible faces

   Use surface focus and the complete view to check text size and important edges.

2. Read LED Quality Control

   Resolve specific warnings by changing the actual design where appropriate.

3. Keep motion readable

   Check the timeline, frame-rate suitability and repeated movement.

4. Review the output-adjustment scope

   Read the target label before using Day, Night, calibrated values or layout blackout.

5. Preview on the intended device

   Check actual readability and any camera use with the installer or show team.

6. Save the approved design

   Record what was tested and retain a normal fallback.

Remember · Software preflight is useful guidance, not a measurement of physical LED output or camera performance.

What this changes · Design and layout-level adjustments can change this layout's rendered picture. They do not reprogram the processor or certify the hardware.

Result check · The design is readable on the intended surfaces and the adjustment scope is understood.

Practice · Find one quality warning in a practice design and correct its cause rather than only dismissing it.

Review questions

Open this as tutorial 27 →

Chapter 37

Creating a zone playlist

Create a sequence with one full-screen image or several simultaneous zones.

Before you begin · Playlist-editing controls must be available. Start a separate practice list because editing an active list can affect live playback.

Steps and zones

A step is one simultaneous combination of media across playlist zones. The next step changes that combination after its duration. A playlist region is not a layout-editor design zone, and neither is the same as the player's output slice. See the dedicated playlist-geometry lesson before importing or redrawing zones.

Procedure

1. Open Zone playlists

   Choose New zone playlist and give the playlist a clear name.

2. Set the canvas

   Check Width and Height. Choose Full screen or divide the canvas into the desired zones.

3. Add a step

   Choose the media for each zone in that step and set its duration.

4. Check all steps

   Review the preview, content, duration and fit or crop settings in each zone.

5. Save and prepare

   Wait for the save status. Then choose the screens, use Prepare screens and press Show now only when everything is correct.

Remember · A step describes what all zones show together. Editing a zone playlist that is already playing may affect the active display. Generated playlist layouts should be edited in Zone playlists, not as ordinary layouts.

What this changes · Playlist edits autosave and can update an active list. The player mapping is not rewritten.

Result check · Each step has the correct media and duration, and the intended zones are filled.

Practice · Create a new practice playlist with two steps. Do not use it to replace an active show playlist.

Review questions

Open this as tutorial 28 →

Chapter 38

Drawing dividing and importing playlist zones

Build playlist regions without changing screen mapping.

Before you begin · Create a separate practice playlist. Zone playlists save automatically; editing a currently displayed list may affect live screens.

Playlist zones are a different object

A playlist zone belongs to the playlist. Each step chooses media for its zones and lasts for the step duration. These are not the Design, Output and Live zones in the layout editor, even when the rectangles look identical.

Use Full screen for a single region. Divide into creates equal regions along the chosen direction. Draw zones enables dragging on the playlist canvas and adjusting region geometry. Confirm the final pixel values in the available zone controls.

Import from a screen's pixelmap uses the server-provided zone geometry and canvas. It replaces the playlist's zone arrangement after confirmation. Check retained media assignments carefully: cells for removed zone identities can be dropped. The import does not write the player's pixelmap.

Source geometry is not HDMI placement

Pixelmap import uses the stored active slices' Source rectangles, translated around their combined source bounds. It is not a copy of their HDMI Output positions. Stored slice definitions may still be present when the master mapping switch is off, so review whether that imported source arrangement suits the intended playback.

Procedure

1. Start a new practice playlist

   Confirm its name and canvas dimensions.

2. Choose one construction method

   Use Full screen, Divide into, Draw zones or the pixelmap import.

3. Review all rectangles

   Check names, coordinates, dimensions and the chosen split direction.

4. Fill every step

   Assign media to the intended zone in each step and choose step durations.

5. Check automatic save status

   Wait for Saved and resolve any errors before leaving.

6. Prepare and show deliberately

   Choose explicit screens, prepare their files and show only after reviewing the complete sequence.

Remember · Changing an active playlist can be operationally significant even without another Show now click. Use a copy for rehearsal.

What this changes · The playlist arrangement and its saved steps change. The player's surfaces and slices do not change.

Result check · The playlist zones have the intended geometry and every step has correct content.

Practice · Create a new two-zone playlist and compare two steps. Then inspect import on a separate practice copy.

Review questions

Open this as tutorial 29 →

Chapter 39

Preparing different screen formats

Group landscape and portrait versions of the same campaign.

Before you begin · Use content-set editing and publication controls only where permitted, and obtain the expected screen formats first.

Procedure

1. Open Content sets

   Use the available content task in CMS navigation.

2. Check the screen profiles

   Identify the format required by each screen.

3. Create the content set

   Enter a name and use Add variant to add the correct files and dimensions.

4. Save the set

   Use Save content set.

5. Review the publication

   Under Review and publish, check which variant each screen will receive. Publish only when those matches are correct.

Remember · A content set contains format variants. A playlist contains successive steps. A landscape design does not automatically become readable on a narrow totem.

What this changes · A content set groups variants. Applying or publishing it chooses content for screens without defining their physical wiring.

Result check · Each selected screen receives the correct variant or a fallback you have deliberately reviewed.

Practice · Create a practice campaign with one landscape and one portrait variant, then review the result.

Review questions

Open this as tutorial 30 →

Chapter 40

Creating an event and schedule

Organise an event and check its scheduled time blocks.

Before you begin · Event creation and schedule editing require the relevant permissions. Prepare a separate practice event for rehearsal.

Procedure

1. Create or choose the event

   Open Events. Use Create event if it does not exist yet.

2. Choose the time block

   Open a date or the scheduling form. Enter the title, start and end.

3. Choose content and destination

   Select the event, exact screens, content type and content.

4. Save the schedule

   Use Save schedule and review Upcoming schedules.

5. Check readiness

   Prepare event content in advance. Use the available offline showtest and review missing files for each player.

Remember · Creating an event does not display content. A successful file check also does not prove that a player will restart without a network after power loss.

What this changes · Events and schedules organise or trigger content. A file-readiness check is not a physical offline-start test.

Result check · The correct content is scheduled for the correct date and destination.

Practice · Create a practice event and check one future scheduled block.

Review questions

Open this as tutorial 31 →

Chapter 41

Starting together with Prepare and GO

Prepare a coordinated content change and start the screens that are ready.

Before you begin · Your account needs the Sync module and permitted screen control. Agree whether a partially ready set is acceptable for this show.

Procedure

1. Open Sync Show Control

   Select the explicit participants and check their names.

2. Choose the next content

   Check Next after GO for each screen. No change leaves that screen untouched.

3. Prepare the cue

   Choose the available transition and storage route. Press Prepare.

4. Read READY and exclusions

   Decide whether the ready subset is sufficient for the show.

5. Start with GO

   Use GO when the change should begin. Check the response and the physical screens.

Remember · After changing media, targets, transition or route, prepare again. An excluded screen retains its previous content and does not simply join the same transition later.

What this changes · Prepare establishes cue readiness; GO starts the ready participants. Excluded participants retain previous content.

Result check · The intended READY screens start the prepared cue, and any excluded screens are known.

Practice · On an agreed test setup, check Prepare and READY before testing a coordinated GO.

Review questions

Open this as tutorial 32 →

Chapter 42

Preparing a show with Show lists

Prepare the order of a show and control each cue deliberately.

Before you begin · Show-list access and the required module must be enabled. Review automatic timing before arming anything.

Procedure

1. Open Show lists

   Create a clearly named list or open the intended existing list.

2. Fill in the cues

   Choose supported images or videos and exact screens for each cue.

3. Save the list

   Check the order and any timing or follow rules.

4. Prepare the cue

   Use Prepare and read readiness and excluded screens for that cue.

5. Start or arm deliberately

   Use GO for a manual start. Arm enables the available automatic cues; check their conditions and validity.

Remember · Saving a list does not start it. Arm may allow automatic starts. Stop or disarm automation when the show ends.

What this changes · Saving stores a show list; arming permits automatic cues; starting can change displays.

Result check · Cue order, destinations and automatic starts have been checked.

Practice · Create a practice list with two manual cues. Review the order before starting anything.

Review questions

Open this as tutorial 33 →

Chapter 43

Preparing the scoreboard

Prepare the correct teams and a readable scoreboard.

Before you begin · Confirm scoreboard editing access and the complete affected screen scope before changing shared match details.

Procedure

1. Open Scoreboard and Setup

   Do this before the match.

2. Choose the number of matches

   Select one, two or four matches where available.

3. Enter teams and logos

   Check home and away teams, short names, competition and round.

4. Choose visible elements

   Set teams, score and clock. Check position, size and background.

5. Save and review

   Use Save matches & layout. Show and check it on the agreed screen.

Remember · Several screens may use the same scoreboard. Check the affected screens before changing shared match information.

What this changes · Shared scoreboard settings can affect multiple screens using the same match data.

Result check · Teams, logos and visible elements are correct and readable.

Practice · Check a practice match for swapped teams and text outside the visible area.

Review questions

Open this as tutorial 34 →

Chapter 44

Controlling score clock and animations

Control the correct match without recording a goal twice.

Before you begin · Choose a practice match for rehearsal and confirm the match and screen scope before a real score action.

Procedure

1. Choose Match to control

   Check which match you are operating.

2. Control the score and clock

   Use the intended goal or undo action. Start or pause the clock and check the period.

3. Choose a prepared animation

   Play animation shows the animation. Record event & play may also record the match event.

4. Avoid a duplicate goal

   After a combined goal-registration action, do not also use a separate goal action for the same goal.

5. Stop temporary displays

   Use Stop animation or Sponsors off when needed. Check that the normal scoreboard returns.

Remember · Playing an animation does not automatically increase the score. If feedback is unclear, check the score and event list first.

What this changes · Score and clock actions update match state. Animation and sponsor actions temporarily alter the visible display.

Result check · The visible score, clock and period match the real match.

Practice · On a practice match, compare playing an animation with recording a goal.

Review questions

Open this as tutorial 35 →

Chapter 45

Switching to live HDMI

Switch deliberately between CMS content and a connected live source.

Before you begin · A compatible physical HDMI input and connected source are required. Browser previews alone do not prove input lock.

Procedure

1. Check the source and player

   The player needs a suitable physical HDMI input. Have the source and cable connection checked.

2. Open Live switch

   Choose the correct screens and check input status.

3. Check picture and audio

   Review the available picture-fit and audio options.

4. Switch to live HDMI

   Use the available live action when the live picture should appear.

5. Return to CMS

   Use the return action and check the normal picture.

Remember · A software preview does not prove that the physical HDMI signal is locked. Check the real screen and input status.

What this changes · Live switching changes the selected player's source mode. It does not give unsupported hardware an HDMI input.

Result check · The correct live picture appears and returning to CMS works.

Practice · Practise switching to live and back on an agreed test setup.

Review questions

Open this as tutorial 36 →

Chapter 46

Preparing a Stream Deck button

Connect a clearly labelled button to one intended action.

Before you begin · Button configuration requires the corresponding permissions. Never expose private trigger links in public instructions.

Procedure

1. Open Stream Deck

   Review the existing buttons first.

2. Give the button a clear name

   Use a label that identifies its action, such as Welcome foyer.

3. Choose action and destination

   Check the content and exact screens the button may control.

4. Save the mapping

   Follow the displayed setup for your Stream Deck or Companion installation.

5. Test the intended action

   Use an agreed practice screen and check the result and return behaviour.

Remember · A trigger link is a control key. Keep it private and do not include it in general training material.

What this changes · A stored button defines a trigger action. Executing it can change its permitted screens.

Result check · The button performs exactly the intended action on the intended screens.

Practice · Review an existing button's label, action and destination without triggering it.

Review questions

Open this as tutorial 37 →

Chapter 47

Viewing a playback report

Find the correct report and understand its figures.

Before you begin · Your role must allow reports. Choose the exact date range and grouping before interpreting figures.

Procedure

1. Open Reports

   Choose Group by Content item or Sponsor.

2. Choose the period

   Use Last 7 days or Custom dates, for example. Read the displayed date range.

3. Read duration and counts

   Check which content has been reported and how much playback time was received.

4. Review agreements if used

   Under Agreed vs delivered, compare the correct media, screens and agreed targets.

5. Export if needed

   Use Export CSV for the selected report range.

Remember · Reports use player feedback. Screen-seconds add time across screens; they are not unique visitors or guaranteed viewing time.

What this changes · Reports read received playback data; they do not count physical viewers or modify displayed content.

Result check · The report has the correct period and grouping, and you can explain the figures accurately.

Practice · Compare one file across two different reporting periods.

Review questions

Open this as tutorial 38 →

Chapter 48

Creating a Vision welcome scene

Prepare an appropriate welcome scene for the Vision connection.

Before you begin · Vision reception must be configured and allowed for this customer. Visitor and camera operations belong in the separate Vision setup.

Procedure

1. Open Vision reception

   Check the event and intended customer workspace.

2. Create the scene

   Choose an image, video or suitable welcome layout and give the scene a clear name.

3. Choose destination and duration

   Select explicit screens and check duration and return options.

4. Save and prepare

   Use the available Prepare action and check readiness.

5. Link through Vision

   Have the scene linked to the correct visitor in the separate Vision setup.

Remember · The CMS manages the screen scene. Visitor registration and camera management belong in Vision. Use a generic standby image as fallback, without previous visitors' personal details.

What this changes · Scene preparation and a deliberate show or visitor trigger have different effects. Verify duration and return content.

Result check · The intended scene is ready and the return display has been checked.

Practice · Create a generic practice welcome scene without personal information.

Review questions

Open this as tutorial 39 →

Chapter 49

Giving the AI assistant a clear command

Use exact names and check the execution result.

Before you begin · The AI module and customer service configuration must be enabled. Know whether fast execution can immediately show content.

Procedure

1. Check AI availability

   Open AI assistant. If the module is disabled, an administrator must configure it first.

2. Name content and screen precisely

   For example, use Show Welcome on Foyer left, using the actual names in your CMS.

3. Check the recognised choices

   Answer a clarification question if several names match.

4. Read the execution feedback

   Check which command was accepted and what player feedback is available.

5. Check the screen

   Confirm that the intended content appears on the intended destination.

Remember · Fast operator mode may immediately execute a clear, permitted show command. During a show, do not send exploratory display commands that must not run.

What this changes · A permitted AI command may issue a real display action. Accepted feedback is separate from rendering evidence.

Result check · The assistant uses the intended content and screen, and you have checked the result.

Practice · Start with a normal CMS help question. Practise show commands only on an agreed practice screen.

Review questions

Open this as tutorial 40 →

Chapter 50

Checking screen status and faults

Read the latest player feedback and choose a suitable next step.

Before you begin · Use Monitor only if your account exposes it. Otherwise report the status available through Overview or your assigned desk.

Procedure

1. Open Monitor player settings

   Choose the player by name and check its identity.

2. Read the last contact time

   Old feedback is not a new observation. Consider online, offline and warnings together.

3. Check the signal chain

   Read the available HDMI and player status. Compare it with the physical display.

4. Review recent actions

   Use Activity to see which commands were issued around the time of the problem.

5. Record precise details

   Record the time, screen name, action and error message. Ask a technician for targeted help if the cause remains unclear.

Remember · Hardware contact, player rendering and the visible LED picture are different signals. A restart may interrupt the picture; do not use it without considering the effect.

What this changes · Status inspection does not fix or restart hardware. Separate maintenance controls can interrupt playback.

Result check · You can identify the screen, the reported problem and when it started.

Practice · Find a player's last contact time and describe exactly what it does and does not confirm.

Review questions

Open this as tutorial 41 →

Chapter 51

What saving previewing and showing actually change

Choose the correct action and understand its scope before affecting a display.

Before you begin · Know whether you are editing a layout, an active playlist or a player's mapping. Their save actions have different scopes.

Action and scope

Draft versus saved-output simulation

The mapping diagram can show an unsaved draft while Saved output still follows saved settings. A layout monitor shows the design being edited. Neither is a physical HDMI camera capture. Compare the appropriate views and use a real screen check for installation acceptance.

Procedure

1. Name the object you are changing

   Is it one layout, one playlist or a player's mapping?

2. Read the action label

   Do not substitute Save & apply for Save layout or assume Preview is a publication.

3. Check current use

   An existing active object may already be referenced by playback or a schedule.

4. Confirm destination before a display action

   Read all selected screen names, not just the previewed screen.

5. Read the result

   Check save state, accepted commands, readiness and excluded screens as appropriate.

6. Verify the visible outcome

   Use the physical display when the action affects output.

Remember · A stored design, an accepted CMS command, a rendered player picture and the physical LED result are different stages.

What this changes · The scope depends on the action. This comparison helps prevent a player-wide mapping change while intending to edit only a layout.

Result check · You can describe exactly what your next click will change and which check follows it.

Practice · For three actions on your current page, explain their scope before clicking anything.

Review questions

Open this as tutorial 42 →

Chapter 52

Troubleshooting a missing or incorrect picture

Check methodically where a display action or mapping may have gone wrong.

Before you begin · Start with the information you may view. Leave mapping, hardware and account changes to the responsible authorised person.

Procedure

1. Check your selection

   Read the customer name, content name and screen destination again.

2. Read the response

   Check online status, last contact time, errors and excluded screens.

3. Check the content route

   Are the required files ready on the chosen storage? Is the player in the intended CMS or live mode?

4. Check incorrect cropping

   Review the master switch, active slices, Source and Output. Compare them with the verified installation plan.

5. Report precise details

   Record the screen name, time, action and error message. Include a screenshot and, where needed, a photo of the physical wall.

Remember · Do not repeat an unclear show command endlessly. If software feedback looks correct but the physical picture remains wrong, have HDMI, the processor and cabling checked.

What this changes · Inspection narrows the cause. Do not apply a random player-wide configuration change to solve an unknown layout issue.

Result check · You can describe the problem precisely and identify which check is still needed.

Practice · Describe a fictional fault using the screen name, time, action and visible result.

Review questions

Open this as tutorial 43 →